Terms of Use

General Information

By using craftozavr.com (hereinafter referred to as “the Website”), you confirm that you have read, understood, and agreed to these Terms and Conditions (“Terms”).

If you do not agree with these Terms, please do not use the Website.

craftozavr.com may update or modify these Terms at any time without prior notice by publishing a new version on this page. Please check this page periodically to stay informed of any changes.

If you have any questions, please contact us via email at [email protected]

Use of the Website

All content available on this Website is protected by copyright and intellectual property laws.

You may browse, copy, or print materials from this Website for personal, non-commercial use only, provided that all copyright notices remain intact.You may not modify, distribute, reproduce, publicly display, or use any content from the Website for commercial purposes without prior written consent from craftozavr.com. Unauthorized use of any content may violate intellectual property laws and result in legal action.

Purchases

When you place an order on craftozavr.com, you will receive an acknowledgment email confirming receipt of your order. This confirmation does not constitute acceptance of your order.

The contract between you and craftozavr.com is formed once your payment has been processed and the order has been confirmed for dispatch.

We reserve the right to refuse or cancel any order if there are issues with payment, pricing errors, or stock availability.

If you have been charged for an order that is later cancelled, a refund will be issued.

Prices and Taxes

All prices on craftozavr.com are shown in RSD (or local currency where applicable).

Prices are subject to change without notice.

Within Serbia: VAT is included in the total price.

Outside the Serbia: VAT will not be charged; customers are responsible for any import duties or taxes applied by their country.

Shipping and Delivery

Orders are usually shipped the next working day after payment or order dispatch confirmation.

We deliver with several reliable carriers and choose the shipping service for each order.

If you require a specific carrier, please contact us in advance at [email protected]

Payment

Payments are accepted on delivery in cash, as a bank transfer, and through secure online payment options.

Returns and Complaints

If a product arrives damaged or defective, please contact us within 7 days of receiving the order.

We may request photos or additional details to process your claim efficiently.

If eligible, we will offer a replacement or a refund.

Returned items must be unused and in their original packaging.

Unless otherwise stated, the customer is responsible for return shipping costs.

Product Information and Availability

We do our best to ensure that all product details, images, and prices displayed on the Website are accurate.

However, occasional errors may occur.

Products shown as “in stock” are available for immediate dispatch.

If an ordered item is out of stock, you will be informed promptly.

Intellectual Property

All trademarks, logos, product names, and other intellectual property appearing on craftozavr.com belong to their respective owners.

You may not use them without the prior consent of the owner.

Limitation of Liability

craftozavr.com is not liable for any direct, indirect, incidental, or consequential damages arising from your use of this Website or from delays or failures in performance caused by events beyond our reasonable control.

We strive to ensure the information provided is accurate, but we make no guarantees regarding completeness, reliability, or uninterrupted access to the Website.

Privacy and Personal Data

We respect your privacy.

We collect and process personal information only to fulfill your order, manage shipping, and communicate with you when necessary.

Personal data will not be sold or shared with unauthorized third parties.

By using our Website, you agree that your data may be processed in accordance with applicable privacy laws.

Cookies

This Website uses cookies to function properly and improve user experience.
Cookies do not collect personal information and are used only for analytical and functional purposes.
If you do not wish to accept cookies, you may disable them in your browser settings — however, some parts of the Website may not function correctly.

External Links

Our Website may contain links to external websites for your convenience.
craftozavr.com has no control over these sites and is not responsible for their content or privacy practices.
Visiting such websites is at your own risk.

Force Majeure

craftozavr.com is not responsible for delays or failures caused by circumstances beyond our control, such as natural disasters, transport interruptions, strikes, or technical issues with third parties.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws applicable in Serbia.
Any dispute shall be resolved before the competent courts of that jurisdiction.

Contact

For all inquiries regarding orders, deliveries, or our products, please contact us via email:
[email protected]